In addition to supporting our RSAdmissions Clients, we are often asked to undertake bespoke Customer Care training for individual school 'front of house' teams and also to run training courses for groups of delegates on behalf of a number of Independent School organisations.

Bespoke Training

When parents choose your school for their child, a number of factors help them reach a decision. Importantly, this decision is influenced by the treatment they receive on initial contact, or when they visit for the first time. At these crucial points, you have the perfect opportunity to make a positive impression and start building a lasting relationship. And, of course, the care does not stop when they become parents at your school…

We offer Customer Care Programmes ..

• Designed to meet your school's specific requirements
• Suitable for all members of staff who regularly come into contact with prospective and current parents
• Delivered by established trainers in admissions management and customer care

"Jan and her team produced an excellent tailor-made training course on customer care. It was useful not only to admissions staff, but to those working in any department where they come into contact with parents. It was delivered in a friendly and engaging way and all the staff, regardless of experience, where able to take a huge amount away from it. I would definitely use RS Admissions again for any training needs and would highly recommend them.

Mrs Lizzie Alexander Registrar, Haileybury

"The girls talk all the time about the day that you and Tug spent with them and I can honestly say that the training you provided was among the best that we have seen.  Thank you for the insight you have given them."

Mr Hugh Wilding Principal, Claires Court Schools


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Shortcut to Office 2007 ..

Do your letters keep appearing in double line spacing?

Have you lost that menu item you always used to have at your fingertips?

Do you know how to set up bespoke headers and footers and create templates?

How are your excel skills, are you comfortable with filters and pivot tables?

Earlier this year, Sharon Newton, the Head's PA at Hazlegrove Preparatory School, asked us to run our day's course on learning the ins and outs of the new Office 2007 Word and Excel for herself and her colleagues.

Caroline and Tug have designed this day to cram in as much useful information as possible on the basics of Word and Excel with particular emphasis on what you need to do on a day to day basis in the school office and admissions department. 

The course is 'hands-on' and can be run for up to 10 people at your school.  Call us for more details and prices.

Caroline giving Sharon a little 'one to one' advanced training at the end of the day

 
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We are also currently running a two day residential course on behalf of AMDIS,

The AMDIS Certificate in Admissions Management

THE AMDIS CERTIFICATE IN ADMISSIONS MANAGEMENT is designed specifically for people involved in admissions management in independent schools.

This two-day, workshop style, residential course covers best practice across the many different stages of the admissions process.  The course, including an assignment undertaken at the delegate’s own school, leads to a formal qualification highly respected within the independent school sector.  

July 2008 Certificate Course - the 'Prep School Group'

 Candidates have said ...

“This has been one of the best courses I have ever done.  I have learnt loads, reassured myself that I am doing a valuable job and am looking to make many improvements.”

“The course and working on the assignment have completely altered my view of my job and how I do it.  Everywhere I look I see room for improvement and it is all positive.” “What a highly professional and informative course you have run.  I have thoroughly enjoyed the great mix of listening, learning and practical sessions.”

And we heard from one Headmistress ...

“Jenny's participation in the recent AMDIS Certificate in Admissions Management course has required her to thoroughly audit and review every part of our school admissions process, resulting in many new ideas and suggestions for improvement and development of current practices.  Working towards the qualification provided an excellent framework for Jenny to undertake this important analysis which was done to a very high standard indeed.”

Miss Felicity Lusk Headmistress, Oxford High School GDST

AMDIS was founded in 1993 to bring together individuals responsible for marketing, admissions, fundraising and development in their schools. AMDIS services are available to all staff responsible forthese functions at all levels in member schools, whether full-time development or marketing professionals, part-time assistants, teachers, Registrars, Heads, Governors or Bursars.The aim of the Association is to encourage good practice in marketing, fundraising and development. To this end we hold a two day annual conference, regular training seminars and regional networking lunches, publish newsletters and keep our members up-to-date with events and news through our On-line News bulletins and our interactive website. The Association has 400 members and is run by an Executive Committee assisted by a General Secretary.www.amdis.co.uk

The RSAdmissions team is uniquely placed to deliver this course. In addition to their combined years of experience as admissions and marketing personnel in schools, Jan Evans and her team have been running training workshops for the ISCis regions, AMDIS, HMC Registrars and individual schools by request for over 5 years. Everyone on the team is passionate about the importance of the admissions role, and in addition to delivering bespoke training they support and regularly visit over 300clients who use their RSAdmissions database in school admissions departments every day.

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