Bespoke Training

In addition to supporting our RSAdmissions clients, we are often asked to undertake bespoke Customer Care training for individual school 'front of house' teams and also to run training courses for groups of delegates on behalf of a number of Independent School organisations.

When parents choose your school for their child, a number of factors help them reach a decision. Importantly, this decision is influenced by the treatment they receive on initial contact, or when they visit for the first time.

At these crucial points, you have the perfect opportunity to make a positive impression and start building a lasting relationship. And, of course, the care does not stop when they become parents at your school...

    We offer Customer Care Programmes
  • Designed to meet your school's specific requirements
  • Suitable for all members of staff who regularly come into contact with prospective and current parents
  • Delivered by established trainers in admissions management and customer care

"Jan and her team produced an excellent tailor-made training course on customer care. It was useful not only to admissions staff, but to those working in any department where they come into contact with parents. It was delivered in a friendly and engaging way and all the staff, regardless of experience, where able to take a huge amount away from it. I would definitely use RSAdmissions again for any training needs and would highly recommend them."
Mrs Lizzie Alexander, Registrar, Haileybury

"The girls talk all the time about the day that you and Tug spent with them and I can honestly say that the training you provided was among the best that we have seen. Thank you for the insight you have given them."
Mr Hugh Wilding, Principal, Claires Court Schools

The AMCIS Certificate in Admissions Management


The AMCIS CERTIFICATE IN ADMISSIONS MANAGEMENT is designed specifically for people involved in admissions management in independent schools.

This two-day, workshop style, residential course which RSAdmissions delivers on behalf of AMCIS covers best practice across the many different stages of the admissions process. The course, including an assignment undertaken at the delegate's own school, leads to a formal qualification highly respected within the independent school sector.'

The RSAdmissions team is uniquely placed to deliver this course. In addition to our combined years of experience as admissions and marketing personnel in schools, we have been running training workshops for the ISCis regions, AMCIS, HMC Registrars and individual schools by request for over 5 years.

Everyone on the team is passionate about the importance of the admissions role, and in addition to delivering bespoke training we support and regularly visit over 300 clients who use their RSAdmissions database in school admissions departments every day.

"This has been one of the best courses I have ever done. I have learnt loads, reassured myself that I am doing a valuable job and am looking to make many improvements."

"The course and working on the assignment have completely altered my view of my job and how I do it. Everywhere I look I see room for improvement and it is all positive." "What a highly professional and informative course you have run. I have thoroughly enjoyed the great mix of listening, learning and practical sessions."

"Jenny's participation in the recent AMCIS Certificate in Admissions Management course has required her to thoroughly audit and review every part of our school admissions process, resulting in many new ideas and suggestions for improvement and development of current practices. Working towards the qualification provided an excellent framework for Jenny to undertake this important analysis which was done to a very high standard indeed." Miss Felicity Lusk, Headmistress, Oxford High School GDST

Some background on AMCIS

AMCIS was founded in 1993 to bring together individuals responsible for marketing, admissions, fundraising and development in their schools. AMCIS services are available to all staff responsible for these functions at all levels in member schools, whether full-time development or marketing professionals, part-time assistants, teachers, Registrars, Admissions Managers, Heads, Governors or Bursars. The aim of the Association is to encourage good practice in marketing, fundraising and development. To this end we hold a two day annual conference, regular training seminars and regional networking lunches, publish newsletters and keep our members up-to-date with events and news through our On-line News bulletins and our interactive website. The Association has 400 members and is run by a Board of Director assisted by a Managing Director.

Course Venue

The venue, Cheshunt Marriott is part of the Marriott group of hotels conveniently located in rural Hertfordshire just off the A10 and only 16 miles north of London and minutes from the M25 motorway. Bedrooms are modern, spacious guest rooms designed to relax and invigorate, with plush bedding, high-speed Wi-Fi, well-lit desks, and tea/coffee service. The hotel has its own Health Club with a gymnasium with cardiovascular equipment and weights.

© 2019 RSAdmissions. All rights reserved.